Legal & Privacy

QuickAid24 (operated by Akshaya Meditech Solutions Pvt. Ltd.) provides verified home healthcare services across India. This policy explains what data we collect, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the SPDI Rules, 2011.

Data we collect

• Account data: name, phone, email, date of birth.
• Health data: care requirements, clinical notes, prescriptions uploaded during booking. Encrypted in transit and at rest. Never sold, never used for advertising.
• Precise location: to dispatch the nearest verified nurse to your address.
• Background location (Partner app only): collected only while a nurse is on an active trip, for live tracking and SOS.
• Foreground service location: keeps live tracking accurate while a trip is in progress.
• Camera: upload prescriptions, KYC documents, profile photo.
• Microphone: in-app voice calls with the assigned nurse (optional).
• Notifications: booking updates, nurse arrival, SOS alerts.

Sub-processors

Firebase (OTP & push), Google Maps (routing), PayU Money (payments), Surepass (KYC verification).

Retention

Account and booking data retained while your account is active. Health records retained per applicable Indian medical-records law. You may request deletion any time — see the Data Deletion section below.

Children

QuickAid24 is not intended for users under 18. Care for minors is booked by a parent/guardian.

Grievance Officer

Contact grievance@quickaid24.com — response within 30 days per IT Rules, 2021.

Platform role

QuickAid24 is a technology platform that connects users with independently verified nurses and healthcare partners. Clinical care is delivered by the assigned professional.

User obligations

• Provide accurate contact, address, and clinical information.
• Treat caregivers with respect and provide a safe workspace.
• Pay agreed charges via the platform only.

Nurse / Partner obligations

• Maintain valid registration, KYC and clinical competency.
• Follow QuickAid24 protocols and applicable Indian medical regulations.

Payments

Payments are processed by PayU Money. Card/UPI credentials are never stored by QuickAid24.

Liability

QuickAid24 is not liable for outcomes of clinical care beyond what is required by Indian law. Emergency conditions must be routed through 108 / hospital emergency services.

Governing law

These terms are governed by the laws of India. Disputes are subject to courts in Hyderabad, Telangana.

• Cancelled > 2 hours before start: 100% refund.
• Cancelled within 2 hours: 50% refund (nurse dispatch cost).
• After nurse arrival: non-refundable for the first visit; further sessions may be partially refunded pro rata.
• Refund timeline: credited to the original payment method within 5–7 business days by PayU Money.
• Disputes: write to support@quickaid24.com.

You can request permanent deletion of your QuickAid24 account and personal data at any time. Records legally required to be retained (e.g. financial or medical) will be retained only for the minimum statutory period and then deleted.

Open Data Deletion Request →

Per Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021:

• Name: Nayan Tiwari
• Email: grievance@quickaid24.com
• Address: AKSHAYA MEDITECH SOLUTIONS, 24-1074/64, Gajularamaram, Prakasham Panthulu Nagar 1, Hyderabad, Medchal-Malkajgiri – 500055, India
• Response SLA: Acknowledgement within 24 hours; resolution within 30 days.

• Support: support@quickaid24.com
• Data Protection Officer: dpo@quickaid24.com
• Grievance: grievance@quickaid24.com
• Registered address: AKSHAYA MEDITECH SOLUTIONS, 24-1074/64, Gajularamaram, Prakasham Panthulu Nagar 1, Hyderabad, Medchal-Malkajgiri – 500055, India